Sebastian
Customer Support Manager
$2,352.94
About
7+ years of Customer Service and Financial Operations experience as an Office Assistant and Bilingual Account Manager
Industry Experience
Education & Training
Energy & Utilities
Financial Services
Healthcare & Life Sciences
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote, On-site, Hybrid
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Account Executive
10/2020 - 03/2023www.expensify.com
Colombia
● Developed strategies for B2B clients, achieving consistent results
● Identified new business opportunities through market analysis
● Engaged prospects using multi-channel approaches
● Managed the sales pipeline from prospecting to closure
Administrative Specialist
04/2023 - 06/2025www.global-jwp.com/
Malta
● Manage payments to property owners, ensuring accuracy and compliance
● Verify invoices against contracts and purchase orders
● Facilitate timely vendor payments to maintain smooth operations
● Implement secure payment systems to improve efficiency
● Prepare and manage property transaction contracts
● Generate financial reports for internal and external use
Account Executive
07/2018 - 11/2020www.riskonnect.com/
● Drove new business sales for IRM solutions in assigned territory.
● Built relationships with C-level leaders in Risk, IT, and Compliance.
● Exceeded sales targets through strategic prospecting and closing.
● Led demos and contract negotiations with Fortune 1000 clients.
● Collaborated with Sales Engineers and internal teams.
● Managed pipeline and activities in Salesforce.
Customer Success Specialist
07/2016 - 06/2018www.sellerate.io/
Colombia
● Led the Client Service team to deliver excellent customer service
● Provided feedback and training to enhance team performance
● Improved workflows to increase productivity
● Managed customer concerns, and ensured swift resolutions
● Developed quality control measures to maintain service standards
Administrative Specialist
04/2012 - 08/2016www.terracon.com
● Directed full project lifecycles, ensuring timely, compliant delivery.
● Managed teams in environmental, geotechnical, and materials testing across diverse sectors.
● Coordinated complex reports, bids, and proposals.
● Applied local regulations expertise, resolved system issues, and delivered tech-driven solutions.
Licenses, Certifications & Awards
Real Estate Listing/Letting Specialist
QuickLets
03/2023
AutoCAD Operator - Design and Drafting
Gwinnett Technical College
06/2013
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