Sebastian's profile photo

Sebastian

Top Rated Plus

Customer Support Manager

Spain🇪🇸

$2,352.94

About

7+ years of Customer Service and Financial Operations experience as an Office Assistant and Bilingual Account Manager

Industry Experience

Education & Training

Energy & Utilities

Financial Services

Healthcare & Life Sciences

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote, On-site, Hybrid

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Manager
Virtual Assistant
Reservation Agent
Order Processor
Account Executive

Work Experience

Account Executive

10/2020 - 03/2023

www.expensify.com

Colombia

● Developed strategies for B2B clients, achieving consistent results

● Identified new business opportunities through market analysis

● Engaged prospects using multi-channel approaches

● Managed the sales pipeline from prospecting to closure

Administrative Specialist

04/2023 - 06/2025

www.global-jwp.com/

Malta

● Manage payments to property owners, ensuring accuracy and compliance

● Verify invoices against contracts and purchase orders

● Facilitate timely vendor payments to maintain smooth operations

● Implement secure payment systems to improve efficiency

● Prepare and manage property transaction contracts

● Generate financial reports for internal and external use

Account Executive

07/2018 - 11/2020

www.riskonnect.com/

● Drove new business sales for IRM solutions in assigned territory.

● Built relationships with C-level leaders in Risk, IT, and Compliance.

● Exceeded sales targets through strategic prospecting and closing.

● Led demos and contract negotiations with Fortune 1000 clients.

● Collaborated with Sales Engineers and internal teams.

● Managed pipeline and activities in Salesforce.

Customer Success Specialist

07/2016 - 06/2018

www.sellerate.io/

Colombia

● Led the Client Service team to deliver excellent customer service

● Provided feedback and training to enhance team performance

● Improved workflows to increase productivity

● Managed customer concerns, and ensured swift resolutions

● Developed quality control measures to maintain service standards

Administrative Specialist

04/2012 - 08/2016

www.terracon.com

● Directed full project lifecycles, ensuring timely, compliant delivery.

● Managed teams in environmental, geotechnical, and materials testing across diverse sectors.

● Coordinated complex reports, bids, and proposals.

● Applied local regulations expertise, resolved system issues, and delivered tech-driven solutions.

Licenses, Certifications & Awards

Real Estate Listing/Letting Specialist

Other

QuickLets

03/2023

AutoCAD Operator - Design and Drafting

Other

Gwinnett Technical College

06/2013

Videos

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