Sebastian
7+ years of Customer Service and Financial Operations experience as an Office Assistant and Bilingual Account Manager
Customer Support Manager
SpainšŖšø
Marketplace protected
Core Experience
Industry Experience
Education & TrainingEnergy & UtilitiesFinancial ServicesHealthcare & Life Sciences
Business challenges
Customer drop-off during onboardingHigh customer churnIneffective messagingPoor integration of technology across systemsRedundant or conflicting performance data sources
Success metrics
Improved support strategiesHigher team productivity
Jobs to be done
Customer OnboardingCustomer Support StrategyAutomation Setup
Software Certifications
Real Estate Listing/Letting Specialist
QuickLets
03/2023
AutoCAD Operator - Design and Drafting
Gwinnett Technical College
06/2013
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote, On-site, Hybrid
English Level
Native Fluency (C2)
Languages
Spanish
Roles Qualified For
Customer Support ManagerVirtual AssistantReservation AgentOrder ProcessorAccount Executive
Work Experience
Videos
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