Shantonia
Customer Experience & Operations Specialist | 8+ Years Driving Sales, Service Excellence, Quality Assurance & Cross-Functional Support
Director of Customer Success
Montego Bay, Jamaica🇯🇲
Marketplace protected
About
Core Experience
Industry Experience
Human Resources ServicesCorporate Training & DevelopmentOil & Gas ExtractionAccountingRetail – Automotive
Business challenges
Slow deal cyclesPoor market entry resultsUnderperforming teamsUnstructured outbound programsUnsuccessful product launches
Success metrics
Higher customer service satisfactionIncreased customer loyaltyIncreased Customer Lifetime Value
Jobs to be done
Customer OnboardingBrandingInbound Sales Teams
Software Certifications
Shantonia Robinson
Heart Trust Nta
10/2020
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Languages
Other
Roles Qualified For
Director of Customer SuccessCustomer Success SpecialistQuality Assurance AnalystReservation AgentVirtual Assistant
Work Experience
Videos
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