Victoria

● Acted as the client's primary point of contact, leading software functionality onboarding.

● Defined roles for 8+ stakeholders, increasing cross-team alignment.

● Established weekly status updates, cutting response time to client queries by 40%.

● Monitored transition from legacy system to new platform, implementing risk monitoring checkpoints and creating 5+ tailored training guides.

● Acted as the client's primary point of contact, leading software functionality onboarding.

● Developed a Help Center that improved clients’ technical onboarding engagement by 10%.

● Streamlined staff knowledge management by developing 10 databases and resources, reducing client support response time by 30%.

● Led 3 product release projects that required coordination between Sales and Engineering.

● Standardized onboarding for new hires by improving training efficiency by 50%.

● Onboarded and maintained relationships with 15+ clients, accounting for 57% of the department´s total revenue.

● Maintained a 95% client retention rate and worked cross-functionally with the C-suite.

● Trained and mentored four new account executives on selling strategies, customer relationship management, and advanced product knowledge.

● Facilitated 30+ training sessions across in-person, virtual, and e-learning environments, adapting content to various platforms.