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Sashagay

Top Rated

Customer Service & Sales Professional | 8+ Years of Experience in Customer Support, Outbound Calling & Data Entry

Customer Support Representative

Kingston, JamaicašŸ‡ÆšŸ‡²
Marketplace protected

About

Results-driven sales and customer support professional with experience in voice support, customer service, lead generation, and administrative coordination in fast-paced environments. Strong verbal and written communication skills with fluent, professional English and excellent phone etiquette. Skilled in CRM systems, customer follow-up, record-keeping, and managing high-volume inbound and outbound communications.

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Freshdesk Support Desk

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Freshsales

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ChatGPT

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Google Meet

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Google Calendar

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Facebook Messenger

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Calendly

Core Experience

Industry Experience

Hospitals & ClinicsAppointment Setting Agency

Business challenges

Missed upsell opportunitiesInsufficient support availabilityHigh virtual assistant turnoverOutdated tech stackLack of qualified leads

Success metrics

Faster response timesHigher customer service satisfactionLower call wait times

Jobs to be done

Customer ServiceAppointment SettingInbound Sales Teams

Availability and Logistics

Availability

Full-Time

English Level

Professional Fluency (B2/C1)

Roles Qualified For

Customer Support RepresentativeHelp Desk SpecialistOffice AdministratorBilling Specialist

Work Experience

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