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Sean

Top Rated

Customer Support & Outbound Sales professional | 10+ years experience | HubSpot Certified | Help Desk & BDR

Help Desk Specialist

Jamaica🇯🇲
Marketplace protected

About

Customer Support and Sales professional with 10+ years of combined experience in high-volume support and outbound sales. HubSpot certified, with nearly 9 years managing high-volume ticket and email queues at Sutherland Global Services (Cox Communications, Amazon Echo/Fire TV, Airbnb accounts). Direct outbound sales experience from HomeSmart, averaging 150 calls/day and 25+ appointments booked weekly. Skilled in Google Workspace, Slack, HubSpot, and AI tools.

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HubSpot

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Fiverr

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ChatGPT

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Google Sheets

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Google Meet

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Google Calendar

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Facebook Messenger

Core Experience

Industry Experience

TelecommunicationsCloud Computing Platforms

Success metrics

Higher customer service satisfaction

Jobs to be done

Customer ServiceCustomer OnboardingLead Generation

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Help Desk SpecialistTechnical Support SpecialistData Entry Specialist

Work Experience

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