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Shania

Top Rated

Customer Success & Operations Professional | 7+ Years Driving Client Satisfaction, Process Improvements, and Cross-Team Collaboration

Customer Success Manager

Montego Bay, Jamaica🇯🇲
Marketplace protected

About

I’m a customer success and operations pro who gets thrilled about helping clients win! I’ve supported both Fortune 500 companies and scrappy startups, keeping campaigns running smoothly and delivering real results. I love building trust, solving problems, and making every customer feel like a VIP. Skilled in CRMs such as HubSpot, Intercom etc, Microsoft Office, and team collaboration tools.

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Aircall

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HubSpot

Logo for Notion

Notion

Logo for Google Workspace

Google Workspace

Logo for Calendly

Calendly

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LinkedIn

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Hubstaff

Core Experience

Industry Experience

Real Estate & ConstructionTechnologyMarketing & Advertising

Success metrics

Increased customer loyaltyHigher customer service satisfactionImproved support strategies

Jobs to be done

Customer OnboardingVirtual ReceptionistsInbound Sales Teams

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Success ManagerSales RepresentativeData Entry Specialist

Work Experience

Videos

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