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Vanessa

Top Rated

Business Development & Customer Success Manager | 15+ Years in B2B Account Growth & Client Retention

Account Executive

Medellín, Colombia🇨🇴
Marketplace protected

About

Business Development and Customer Success professional with over 15 years of experience supporting global B2B clients in the language services industry. Proven track record in driving account growth, improving client retention, and building strong cross-functional relationships. Bilingual in English and Spanish with native fluency, bringing a consultative, client-first approach and highly transferable skills across industries.

Logo for Apollo

Apollo

Logo for Close

Close

Logo for HubSpot

HubSpot

Logo for ZoomInfo

ZoomInfo

Logo for Salesforce

Salesforce

Logo for Zoho CRM

Zoho CRM

Logo for Microsoft Teams

Microsoft Teams

Core Experience

Industry Experience

Corporate Training & DevelopmentBusiness Consulting & ServicesGovernment Administration

Business challenges

Low customer satisfactionMissed upsell opportunitiesPoor customer service responseLack of qualified leadsLow deal close rates

Success metrics

Increased customer loyaltyHigher customer service satisfactionHigher close rates

Jobs to be done

Customer Success StrategyCustomer Success TeamsInbound Sales Teams

Software Certifications

HIPAA Awareness for Business Associates

HIPAATraining.com

02/2026 - 02/2028

Cultural Orientations Approach (COA) Certified

Berlitz Languages, Inc.

02/2023

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Account ExecutiveAccount ManagerSales RepresentativeCustomer Success ManagerCustomer Success Specialist

Work Experience

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