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Victoria

Top Rated

Operations & Client Experience Leader | 7+ Years of Experience in Team Management, Onboarding & Process Improvement

Customer Experience Manager

Dosquebradas, Colombia🇨🇴
Marketplace protected

About

Operations and People leader with 7+ years driving hiring, onboarding, performance management, and employee development. Build strong teams through clear expectations, consistent communication, and KPI accountability. Passionate about coaching teams through actionable feedback, fostering a culture where individuals feel challenged and supported. Experienced managing client relationships—building trust, understa

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ChatGPT

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Google Sheets

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Google Meet

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Google Workspace

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Google Calendar

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Microsoft Teams

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LinkedIn

Core Experience

Industry Experience

Corporate Training & DevelopmentE-Learning ProvidersOnline Audio & Video MediaTelecommunications

Business challenges

Low customer satisfactionUnstructured success teamsLack of actionable feedbackMisaligned teamsLack of process documentation

Success metrics

Higher team productivityDocumented processesIncreased customer loyalty

Jobs to be done

Customer Success TeamsCall CenterTrainer

Software Certifications

Associates Degree in HR

SENA

07/2020

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Customer Experience ManagerCustomer Success ManagerOperations ManagerOperations DirectorOperations Coordinator

Work Experience

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