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Diego

Top Rated

Account Executive

Honduras🇭🇳

About

Customer Success Manager | 7+ Years of Experience in Sales, Revenue Growth, Partnership Development & Strategic Account Management

Industry Experience

Candidate has not listed any industry experience.

Software Experience

Candidate Information

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish

Roles Qualified For

Account Executive
Customer Support Manager

Work Experience

Customer Success Manager

01/2021 - 07/2024

https://www.vonage.com/

Partnerships Specialist

- Acquired 500+ new clients, driving significant revenue growth.

- Top performer for 3 consecutive years, exceeding 120% of yearly quota.

- Secured 2nd-largest client in 2023, significantly impacting acquisition metrics.

- Optimized partner onboarding, reducing implementation time by 10%, ensuring faster ROI.

Key Responsibilities:

- Partnership Development: Actively seek out, nurture, and cultivate strategic partnerships with key players, including technology providers, channel partners, and industry associations, to drive mutual benefit and fuel business growth

- Strategic Alliances: Collaborate closely with cross-functional teams to develop and execute partnership strategies aligned with Vonage's business objectives and market priorities, leveraging synergies to enhance product offerings and expand market reach.

- Relationship Management: Serve as a primary point of contact for partners, fostering strong relationships and driving engagement through proactive communication, collaboration, and joint initiatives.

- Performance Tracking: Monitor and analyze partnership performance metrics, track key milestones, and measure the impact of partnership initiatives, providing insights and recommendations to optimize partnership outcomes and drive continuous improvement

- Sales Development (SDR to CSM progression): Prospected and qualified inbound and outbound leads across various verticals, consistently exceeding daily outreach targets. Conducted discovery calls to uncover client pain points and align Vonage solutions with business needs.

Customer Success Manager

07/2024 - Present

https://tetranoodle.com/

Canada

Partnerships Specialist

- Formed 10+ strategic partnerships, increasing market share growth.

- Boosted lead generation by 25% through AI-driven initiatives.

- Negotiated agreements that cut operational costs by 15%, maintaining a 95% partner satisfaction rate.

Key Responsabilities:

- Partnership Development: Proactively identify and cultivate strategic partnerships with key stakeholders, including technology vendors, service providers, and industry influencers, to drive synergistic growth opportunities and enhance market presence.

- Revenue Generation: Drive revenue growth through effective partner engagement, negotiation of partnership agreements, and the development of joint go-to-market strategies to capitalize on market opportunities and achieve sales targets.

- Proposal Development and Negotiation: Lead the development of partnership proposals and agreements. Collaborate with internal stakeholders and partners to negotiate terms that maximize value for all parties involved while ensuring alignment with Tetranoodle’s strategic goals and operational capabilities.

- Relationship Management: Serve as the primary liaison for partners, fostering strong, collaborative relationships through effective communication, regular engagement, and joint business planning to ensure mutual success and sustained partnership satisfaction.

Licenses, Certifications & Awards

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