Karla

Supports staff results by communicating job expectations and planning, monitoring, and appraising job results.

Helps to coach, counsel, and monitor employees.

Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the workplace.

Includes working with Google Suite, Microsoft Office Suite, Service Titan, Ring Central.

Created and implemented a new service map for Clarion. Managed project from inception as key developer and coordinator. Met with various levels of management to maintain and improve data and formatting. Map is now used across the CSC by all agents.

Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Relaying information such as work orders or other messages to and from technicians, managers, customer service representatives, and customers.

Using telephones and emails to contact employees or customers.

Speaking with supervisors or customers to resolve problems, requests for services or equipment.

Preparing daily work such as schedules.

Preparing work orders for crew or receiving work orders from work crews.

Includes working with Google Suite, Microsoft Office Suite, Service Titan, DialPad.

Coordinate with third-party courier services to schedule order pickup, shipment, tracking, and customer delivery.

Address customer issues promptly and provide timely updates on order status to ensure customer satisfaction.

Establish and optimize delivery routes and schedules to ensure on-time deliveries.

Monitor and manage the performance of courier services, identifying areas for improvement.

Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.

Monitor courier performance, analyze KPIs, and identify opportunities to improve delivery time and cost.

Use specialized software like MyAIT Portal and DispatchTrack. Use of Microsoft Office Suite, Slack, Dialpad, and other necessary applications.

Create basic work orders and make modifications to task codes.

Interact with technicians via phone and task messaging to answer questions and provide information.

Accurately disposition calls and/or task reasons and resolutions, utilizing appropriate dispositioning tools.

Provide basic support to technicians using tools such as customer billing systems and internal product knowledge databases.

Practice basic troubleshooting techniques to support common field activities.

Use call management skills, active listening, product knowledge, and effective written and oral communications.

Use of CSG Suite including WFX and ACSR. Use of Microsoft Office Suite, Einstein360, and other necessary applications