Carlos Mauricio

Handled customer inquiries and suggestions courteously and professionally.

• Responded to customer requests for products, services, and company information.

• Clarified customer issues and determined root cause of problems to resolve product

or service complaints.

• Enhanced productivity levels by anticipating needs and delivering outstanding

support.

• Helping customer with their phone activations, recharging their accounts and

troubleshooting network errors on their phones.

Achieved or exceeded company-defined sales quotas.

• Enhanced product knowledge through continuous training and professional

development opportunities.

• Provided timely feedback from customers to the product development team,

contributing valuable insights into potential improvements or enhancements.

• Utilized CRM software to manage customer accounts and track performance metrics.

• Utilized CRM software to organize and follow up on the installations to make sure they

were installed and make sure the services were working afterwards.

• Set up follow up calls with customers to confirm satisfaction periodically.

Overcame objections from potential clients through effective negotiation skills,

resulting in successful closure of deals.

• Utilized sales techniques to build customer interest and close sales.

• Served as a mentor for new hires within the telemarketing department by sharing best

practices that contributed to their quick integration into the team.

• Streamlined the lead generation process for better efficiency by maintaining an

organized database of contact information and call records.

• Pre qualifying potential customers and either booking an appointment or transferring

to a closer

Answered customer telephone calls promptly to avoid on-hold wait times.

• Tracked customer service cases and updated service software with customer

information.

• Promptly responded to inquiries and requests from prospective customers.

• Assisted customers in navigating company website and placing online orders,

improving overall user experience.

* Recommended complementary purchases to customers, increasing revenue.

• Engaged with customers to effectively build rapport and lasting relationships.

• Providing customer service initially to discover what were the clients pain points and

be able to upsell.

• Closing bundles for home services

• Selling Spectrum, AT&T and more home services making sure the installations were

done properly, calling the technitians and the customers to make sure everything was

up and running before the technitian left the installation of the service.

• Following up with the new and old customers to confirm that the services where still

working or if they had to be upgraded.

• Setting up appointments with customers and technitians to follow up on the whole

installation after it was performed.

• Provided technical support in case the services were not working and escalating to

the right departments in case it was needed.

Developed user-friendly guides and resources to assist customers with self-resolution

of common technical issues.

• Documented support interactions for future reference.

• Assisted in streamlining internal processes, reducing call wait times and increasing

overall efficiency

Implemented feedback from customers to improve overall quality of support services

provided by the team.

• Upselling products after resolving the customer situation

Pre-qualification of prospects to lead them to close.

• Set up appointments with technicians and close.

• Used Excel and a CRM to organize and follow up on the new installations from start to

end.

• Provide real time support to the technitians and the customers througout the solar

panel installation process.

• Do periodic follow up on new and current customers to confirm that the panels were

working properly and help them with any questions or concerns regarding the

installation or the service.

customers or transfer the inquiry to the right department setting the right expectation

with the customer.

• Make 150+ calls to find opportunities.

• Ifanyproblems during or after the installation were found,provide supportto the