Santiago

• Outbound Calling: Proactively call leads and potential customers to introduce our dealership and its products.

• Qualifying Prospects: Assess the needs and interests of callers to ensure they are a good fit for our dealership, focusing on quality leads that have a high probability of conversion.

• Appointment Scheduling: Efficiently schedule in-person visits at the dealership, coordinating with the sales team to ensure smooth handoffs and optimal customer experiences.

• Customer Engagement: Provide clear and professional communication to build trust and rapport with potential buyers.

• Data Management: Accurately document interactions, update customer information, and track appointment statuses in our CRM system.

• Performance Metrics: Meet or exceed daily and monthly appointment-setting targets while maintaining a high standard of lead quality.

• Scheduling Appointments: Coordinate and set up face-to-face meetings between qualified prospects and the dealership’s sales team.

• Proactive Outreach: Initiate phone calls to potential customers, providing them with insights about the dealership’s vehicles and services.

• Target Achievement: Consistently work towards meeting and exceeding the set goals for quality appointments that have a high potential to result in sales.

• Lead Qualification: Evaluate the interest and suitability of prospects by understanding their needs, ensuring that only promising leads move forward.

• Relationship Building: Establish a professional rapport with prospects through clear and courteous communication, fostering trust and engagement.

• Record Keeping: Diligently log customer interactions and update appointment statuses in the CRM system for accurate follow-up.