Tina-Gay

In my previous positions, I’ve mastered the art of high-volume cold calling and appointment setting, while also delivering top-notch customer support. My background as a Customer Care Agent for industry giants like Amazon and iTunes has armed me with the skills to tackle diverse customer needs head-on and resolve issues with finesse. While working for Amazon, I made sure to meet and exceed call targets and weekly goals set by my team. I've handled over 100 calls a day and always kept my kpi's in good standings.

Handled high volume email, and helped itunes customers with cancellation of their subscription and provided product information.

At Saleshive, I honed my ability to build and nurture relationships through proactive outbound calling. My primary responsibility was to prospect potential clients and qualify them through our sales pipeline. This involved initiating conversations with key decision-makers, understanding their business needs, and offering solutions that aligned with their objectives.

Key responsibilities included:

Outbound Prospecting and Lead Qualification: I made high-volume outbound calls to businesses within targeted industries, ensuring I gathered the necessary information to qualify leads for our sales team.

Appointment Setting: Once a prospect was qualified, I successfully scheduled meetings by sending calendar invites and confirming the meetings through follow-up emails. My follow-up efforts ensured that prospects remained engaged and committed to attending their scheduled meetings, increasing the chances of successful conversions.

Client Relationship Management: I maintained communication with prospects through email, ensuring that they received relevant information about the services we were offering. I sent tailored follow-up emails and addressed questions or concerns, fostering trust and transparency in the process.

Customer-Centric Sales: Throughout my time at Saleshive, I developed a customer-first mentality, always striving to understand each prospect's unique needs and providing solutions that best suited them.

Sales Pipeline Management: I was involved in tracking leads, appointments, and conversions, consistently ensuring that our CRM was up-to-date with the latest information on each prospect’s status in the sales cycle.

This experience helped me refine my communication skills, become comfortable with handling objections, and learn the importance of thorough follow-ups to close deals effectively.

I made outbound calls to prospect who registered with our tax account to getting tax refunds. I pre-qualify them, and add their names and info to our database and submit their info to the sales team for screening.