Connie
Director of Customer Support
About
Sales & Customer Support Leader | 7+ Years Experience | B2B & B2C Sales, Escalation Management | CallShaper, SMTP | Trilingual Expert
Industry Experience
Candidate has not listed any industry experience.
Software Experience
Candidate Information
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish, French
Roles Qualified For
Work Experience
Construction Inmaculada
Colombia
With 7 years of hands-on experience in sales, I have developed a comprehensive skill set in prospecting, relationship-building, negotiation, and closing deals across a variety of industries. My expertise spans both B2B and B2C environments, allowing me to effectively identify client needs and tailor solutions that drive business growth.
Over the years, I've consistently met and exceeded sales targets, generating significant revenue for my employer while building lasting relationships with clients. My experience includes managing long sales cycles, preparing detailed proposals and contracts, I’ve worked across diverse markets, including residential and commercial construction, where I successfully nurtured leads, negotiated multi-million-dollar contracts, and ensured the successful delivery of projects.
Customer Support Representative
07/2023 - 08/2024Intelcia
Colombia
With one year of customer service experience, I have developed strong communication and problem-solving skills, ensuring a positive experience for customers and fostering long-term relationships. In this role, I was responsible for addressing customer inquiries, resolving issues, and providing information about products and services in a timely and efficient manner.
I honed my ability to listen actively, understand customer needs, and offer solutions that not only resolved issues but also exceeded customer expectations. My commitment to providing exceptional service helped increase customer satisfaction and retention rates. Additionally, I collaborated with cross-functional teams to ensure smooth order processing, product delivery, and post-service support.
Licenses, Certifications & Awards
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