Aris

• Increased client satisfaction by providing personalized trucking insurance solutions tailored to specific company needs.

• Enhance customer loyalty by delivering timely and accurate policy updates and renewal information.

• Utilized sales techniques to build customer interest and close sales.

• Collaborate with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.

• Developed strong relationship with agents, allowing for more competitive rates.

• Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.

• Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.

- Increased sales by offering advice on purchases and promoting additional products.

- Achieved monthly sales goals by promoting product benefits and enrolling new clients.

- Retained excellent client satisfaction ratings through outstanding service delivery.

- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Responded to customer needs through competent customer service and prompt problem-solving.

- Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

- Educated clients on account services and resolved client inquiries regarding statement information and account balances.

- Logged call information and solutions provided into internal database.

- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

- Took payment information and other pertinent information such as addresses and phone numbers to place orders.

- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

- Resolved concerns with products or services to help with retention and drive sales.