Alando

• Answered customer queries about insurance coverage and benefits.

• Assisted with claims processing and updating customer information.

• Explained insurance plan coverage terms to customers.

Maintained a customer Success score of 90% on a monthly basis.

Assisted customers with order queries including shipping, design, and printing via Phone Chat and Email.

• Resolved customer issues promptly and effectively to ensure customer satisfaction.

• Collaborated with internal teams to streamline processes and improve customer experience.

Provided prompt and precise resolutions with regards to customer issues.

Maintained a Customer Satisfaction of 92% on a monthly basis.

Managed design changes for customers through phone, chat, and email to ensure their vision was accurately reflected in the final product.

• Collaborated with customers via Zoom meetings to create custom designs and responded to design request tickets promptly.

• Designed logos, business cards, postcards, and various products on the Vistaprint website.

Used Adobe Suite to create custom designs tailored specifically to customer needs.

Maintained a customer Satisfaction rate of 90%

As a Customer Service Representative at Instacart, I provided professional and empathetic customer communication, resolved technical issues, and collaborated with internal teams and retail partners for a seamless shopping experience.

• Assisted customers with order tracking, refunds, and account issues.

• Troubleshot app and website problems, guiding users through navigation.

• Collaborated with internal teams and retail partners to address product availability concerns.