Luisa

As an Operations Specialist, I managed and optimized client websites using Contentful, WordPress, and FMG, ensuring seamless functionality and an enhanced user experience. I implemented lead generation strategies that increased conversion rates and conducted in-depth data analysis to drive informed business decisions. By integrating AI-driven automation, I streamlined internal processes, significantly improving operational efficiency. Additionally, I collaborated with cross-functional teams through Jira and Confluence, ensuring timely project completion and exceeding performance expectations.

As a Client Services Manager, I led branding projects, website design, and content creation for clients in the logistics and advisory industries. I supervised creative teams to ensure all deliverables met client expectations and maintained high-quality standards. Additionally, I built and nurtured client relationships, ensuring continuous alignment with their strategic objectives and overall business goals.

In this role, I sold services by presenting solid arguments to prospective customers and conducted cost-benefit analyses for both existing and potential clients. I established, developed, and maintained strong business and customer relationships to ensure long-term success and future sales. Additionally, I actively engaged with customer leads through cold calling, farming, and follow-ups to maximize opportunities and drive business growth