Duane
Help Desk Specialist
Software Experience
Candidate Information
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Help Desk Specialist
04/2015 - 03/2017Xerox
Jamaica
Tech support for Asus Computer products that includes the configuration of motherboards, routers, switches, and many other computing devices and peripherals.
Technical Support Specialist
07/2017 - 06/2018ADVANTAGE COMMUNICATIONS
Jamaica
Technical Support for Eastlink Telecommunications. I remote troubleshoot the client’s modem and cable equipment and also assisted the client with billing issues.
Customer Support Representative
08/2018 - 09/2020IBEX GLOBAL
Jamaica
I worked as a customer service agent for Audible.com. In this role, I assisted the customers with navigating the application, resolving performance, and billing issues.
Technical Support Specialist
07/2024 - PresentHGS Global
Jamaica
At HGS Global, I am a customer service agent on the Hisense account. I assist customers in troubleshooting hardware issues with Hisense appliances, such as televisions, refrigerators, dehumidifiers, and air conditioners.
Social Media Manager
02/2024 - PresentPuremaine Organics
Jamaica
In this role, I contribute to Web app development, Content creation, Technical SEO, and Social Media Marketing
Licenses, Certifications & Awards
From Likes to Leads: Interact with Customers Online
05/2024
Attract and Engage Customers with Digital Marketing
05/2024
Foundations of Digital Marketing and E-commerce
05/2024
Trusted by GTM teams at:
