Duane
Help Desk Specialist
About
Seeking role(s).
Industry Experience
Candidate has not listed any industry experience.
Software Experience
Candidate Information
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Help Desk Specialist
04/2015 - 03/2017Xerox
Jamaica
Tech support for Asus Computer products that includes the configuration of motherboards, routers, switches, and many other computing devices and peripherals.
Technical Support Specialist
07/2017 - 06/2018ADVANTAGE COMMUNICATIONS
Jamaica
Technical Support for Eastlink Telecommunications. I remote troubleshoot the client’s modem and cable equipment and also assisted the client with billing issues.
Customer Support Representative
08/2018 - 09/2020IBEX GLOBAL
Jamaica
I worked as a customer service agent for Audible.com. In this role, I assisted the customers with navigating the application, resolving performance, and billing issues.
Technical Support Specialist
07/2024 - PresentHGS Global
Jamaica
At HGS Global, I am a customer service agent on the Hisense account. I assist customers in troubleshooting hardware issues with Hisense appliances, such as televisions, refrigerators, dehumidifiers, and air conditioners.
Social Media Manager
02/2024 - PresentPuremaine Organics
Jamaica
In this role, I contribute to Web app development, Content creation, Technical SEO, and Social Media Marketing
Licenses, Certifications & Awards
From Likes to Leads: Interact with Customers Online
05/2024
Attract and Engage Customers with Digital Marketing
05/2024
Foundations of Digital Marketing and E-commerce
05/2024
Videos
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