Customer Experience & Support Manager | 5+ Years in Customer Service & Technical Support | Expert in Crisis Management & Satisfaction Tracking | Multilingual

I was tasked with providing basic CS support as well as tech support for customers experiencing issues with their hardware, payments and telephone services as a whole. I handled each and every interaction with such politeness and lightheartedness that no customer left the call unsatisfied. I’d always go above and beyond to solve each and every issue presented to me, and more often than not they’d end up requesting a direct line to communicate with me again should they ever have the need to.