Customer Success & Relationship Manager | 5+ Years of Expertise in CRM, Client Relations, Business Optimization & Sales

Designed and delivered interactive ESL training for over 60 insurance professionals to enhance their English proficiency.

Provided personalized coaching, including customer service training and interview preparation.

Conducted assessments to evaluate English levels of bilingual job applicants as part of the hiring process.

Assisted in HR functions by reviewing and refining company communications, documents, and interview questions.

Assisted customers in selecting vehicles based on needs and budget.

Provided detailed product knowledge and financing options to optimize the sales process.

Maintained client relationships to ensure customer satisfaction and repeat business.

Provided customer support by handling inquiries, policy updates, and issue resolution.

Assisted clients in understanding and selecting insurance policies.

Maintained detailed records of customer interactions and transactions.