Laura Gabriela

Guest Check-in and Check-out: Greet guests upon arrival, manage the check-in process, provide room keys, and explain resort amenities. Handle the check-out process, including reviewing bills and accepting payments.

Reservations Management: Assist guests with making, modifying, or canceling reservations. Handle special requests such as room upgrades or specific room assignments.

Customer Service: Address guest inquiries and concerns, providing information about the resort’s services, facilities, and local attractions. Offer solutions to resolve any issues or complaints promptly.

Handling Payments and Billing: Process credit card transactions and provide accurate billing statements. Ensure all charges, including room rates, incidentals, and other services, are properly recorded.

1. Answering Calls: Responding to customer calls, addressing questions, and providing information about products or services.

2. Problem Solving: Listening to customer concerns, diagnosing issues, and offering solutions or escalating if necessary.

3. Processing Requests: Handling requests like orders, returns, or account updates, ensuring accurate documentation.

4. Providing Support: Guiding customers through troubleshooting steps, offering assistance with technical issues or billing concerns.