Nicoy
Customer Support Representative
Jamaica🇯🇲
About
Customer Support & Service | 2+ Years in Managed Network Services & Technical Support | Account Health Checks & Ticketing System Management
Industry Experience
Candidate has not listed any industry experience.
Software Experience
Candidate Information
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
07/2023 - 03/2024
Advantage Communications Inc.
Jamaica
My job involved responding to customer inquiries via chat, diagnosing and resolving technical issues related to broadband services, providing detailed and accurate information about product features, guiding customers through troubleshooting steps, and documenting customer interactions in the company's CRM system. I also escalated complex issues to the appropriate teams while ensuring timely follow-up.
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