5+ Years in Customer Service & Sales | CRM, Apollo, ZoomInfo & Salesforce | Bilingual (EN/ES/PT/IT)

Conducted lead generation and email outreach campaigns, driving engagement with potential clients.

Created and sent cold and follow-up emails, effectively maintaining client pipelines and meeting deadlines.

Utilized CRM tools like Salesforce for tracking and managing leads, meeting daily and weekly productivity goals.

Provided detailed reports on outreach activities and engagement performance.

Collaborated with cross-functional teams to adapt sales strategies and meet targets.

Managed patient communication, scheduling appointments, and handling administrative tasks with 100% accuracy.

Utilized eScribe to streamline appointment scheduling and maintain efficient workflows.

Delivered exceptional customer service, ensuring inquiries were resolved promptly and professionally.

Ensured HIPAA compliance and patient confidentiality in all interactions and documentation.

Managed front desk operations, including welcoming students and parents and

handling inquiries in a professional and friendly manner.

Scheduled and coordinated dance classes, private lessons, and academy events to

ensure efficient workflow.

Maintained student records, attendance logs, and payment tracking with accuracy.

Assisted with administrative tasks such as email correspondence, managing phone

calls, and filing documents.

Collaborated with instructors and management to address scheduling conflicts and

resolve issues effectively.

Provided excellent customer service, contributing to a welcoming environment for

students and visitors.