11+ Years - Bilingual (English/Spanish) Senior Client Success & Sales Strategy Expert | CRM & Software Specialist (Apollo, HubSpot, Typeform, FlowChat... More

• Responsible for analyzing the logistics process in the company, designing data bases, managing freight partners, and

implementing software efficiencies to reduce costs and time in the domestic market (US).

• Achieved a 15% improvement in freight bill accuracy, reducing invoice rejections and reconciliation time.

• Consolidated the day-to-day management of the logistic process in Florida, exceeding clients’, and partners expectations

by being dedicated, enthusiastic, and innovative.

• Accomplished and ensured the maintenance, retention, and growth of the logistic partners, securing the appropriate due

diligence process as well as other compliance and regulatory deliverables.

• Maximized client experience by proactively owning, responding, and anticipating future needs, risks, and expectations in

their logistics, focusing on invoicing merchandise order, and increasing sales by 5%.

• Responsible for developing monthly product certifications for commercial teams in Latin America, improving staff knowledge and performance.

• Responsible for developing quarterly “Top Performers” recognitions, culminating in semi-annual award events for 17 outstanding performers in the region (OLA and Colombia).

• Generated effective communication strategies to increase participation in Sales Enablement programs and strengthening the connection with the organizational purpose.

• In charge of the improvement of the Coaching Program, implementing automations with Typeform and developing a system to track trends in appraisals.

• Collaborated on an international project for the digitization of product materials, including “TruValidate” in conjunction with the UK TransUnion team.

• In charge of editing “Rompiendo las Ventas” podcast, expanding the training and engagement channels for the sales team.