mateo

Analyze the customer inquiries via various channels (phone, chat, email), resolving issues, providing product information, and ensuring a positive customer experience with walmart.com the ecommerce, at the same time provide technical assistance and support to customers, troubleshooting technical issues related to the product or service, and helping customers with installation or setup.

I focused on building strong, long-term relationships with clients by understanding their goals and ensuring they received maximum value from our products/services. I led the onboarding process, provided training, and proactively addressed any issues to ensure client satisfaction and retention. I worked closely with cross-functional teams to resolve problems, identified opportunities for upselling, and regularly monitored key metrics to drive customer success.

overseeing daily operations to ensure efficient service and high customer satisfaction in a fast-paced environment. I was responsible for training staff, managing inventory, handling cash, and ensuring compliance with company policies and safety standards. I resolved customer issues promptly and contributed to optimizing staff schedules and labor costs. Additionally, I played a key role in implementing promotions and new product launches, driving sales and enhancing customer engagement.