Gabriel

Develop Staff – Training, coaching , performance Review

• Support Staff – Handle Escalations , provide answers and guidance to sales experts, support agents to perform their job

• Sales Management – Lead and Inspire, Communicate company news, facilitate meeting, B2B Sales

• Administration – Leave approvals, payroll information, rosters, approve transactions.

• Self-Development – Attend briefings, management training, improve technical skills

Take over supervisor calls and organise engagement activities

Maintaining files and updating records

• Social Media Marketing

• Graphic Designs – Design the company’s logo and flyers

• Making travel arrangements

• Appointment setting - set appointments via Social Media platforms such as Instagram, Facebook, LinkedIn, and Upwork offering SaaS and setting a minimum of 20 appointments per week.

• Utilizing Upwork as a platform to effectively manage the bidding process, engage in discussions, and negotiate with potential clients. Leveraging Upwork as a strategic tool for client acquisition and relationship building, and successfully converting numerous leads into loyal customers by thoroughly understanding their unique needs and effectively showcasing the value proposition of our product offerings.

• Providing customer service

• Conducting research

• Assisting with project management and handling correspondence

• Opening offices on behalf of the CEO

• Obtaining clients

• B2B sales (Selling Software as a Service)

• Prepare all travel, accommodation, and itineraries for all company visitors

• Administrative duties for the General Manager/Financial Controller/Company Secretary

• RTGS and wire payments to local and overseas suppliers

• Cost saving for office consumables

• Liaise on with financial institutions (BNS,Canadian Imperial Bank of Commerce ,CIBC, National Bank of Canada)

• Liaise on with regulatory bodies

• Lead on Customer Experience (CX) research

• Planning and organizing of all Board meetings and AGMs.

Upsell existing customers

• Being empathic and showing willingness to assist

• Cross-sell other providers if AT&T is not available at customers location

• Sell TV, Internet, and Wireless service to new customers

• Effectively probing customers to understand customers’ needs before making a pitch

• Convincing customers to take the services based on their needs

● Effectively manage both existing and potential customer relationships by meticulously planning and executing daily work schedules.

● Adhere strictly to the company's established sales process guidelines.

● Execute assigned daily duties promptly and efficiently.

● Foster seamless communication across all departments, actively seeking advice and clarification when necessary.

● Demonstrate dedication to excellence within the sales department. Collaborate with colleagues, offering assistance and support as required.

● Proactively address minor customer issues and escalate as needed for prompt resolution.

● Uphold a consistently professional and positive demeanor. Contribute to team success by achieving relevant sales targets and objectives.

.Speak with homeowners and get to know them

. Gauge motivation and transfer them to Account Executives or set an appointment if all Account Executives are busy

. Managing, calling, and nurturing incoming online leads.

. Responding to new lead inquiries

. Outbound qualifying leads

. Booking appointments

. Supporting the conversion process, using outbound calling scripts and responding to SMS/email as needed.

. Recording all activity in CRM tool.

● Calling qualified leads for proceeding with a Sales process.

● Finalizing a sales deal with a client.

● Discussing terms with potential customers, and

pursuing them to sign a contract.

● Ask open-ended questions to understand the

customer’s requirements

● Deal with doubts and concerns

● Sell EdTech courses to clients such as: MQA Course, QA Automation course, System Engineer course, Cybersecurity course, UX//UI Design course.

● Educate clients on the tech industry and how simple it is to start in the IT industry