Patricia

This role included handling customers directly, taking and billing orders, preparing meals and beverages.

Food preparation and sales services, supervised staff, inventory management, report and scheduling of staffs.

The role included the monitoring of staff, monitoring support platforms ranging from email, chats, text to phone support. Making and managing KPIs, completing and updating weekly and monthly reports, quality analysis, data analysis and data entry, maintaining daily report logs, auctioning and authorizing, replacements, refunds, sales and cancellations e.t.c.