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Sonya

Receptionist

Canada🇨🇦

About

Expert in Order Processing & Customer Success | 8+ Years in Data Management, Customer Service & CRM | Multitasking & Communication Skills

Industry Experience

Candidate has not listed any industry experience.

Software Experience

Candidate Information

English Level

Native Fluency (C2)

Roles Qualified For

Receptionist
Virtual Assistant
Order Processor

Work Experience

12/2018 - 04/2020

AltisHr

Canada

As a Data Entry Clerk specializing in Records Management, the role involves a high level of responsibility and attention to detail. Managing phone calls and addressing client inquiries requires excellent communication , ability to multitask effectively, & handling email correspondence is crucial as it ensures that all client communications are tracked and responded to in a timely manner.

Addressing data entry-related requests and inquiries through various channels such as email, chat

09/2021 - Present

Hudson's bay

Canada

encouraging and facilitating employee participation in CSR activities and fostering a culture of social responsibility within the organization.

build a positive reputation, foster customer loyalty, and contribute to the overall well-being of society. If you have any specific questions or need more details, feel free to ask!

Customer Success Specialist

03/2010 - 06/2011

CIBC

Canada

Maintained the integrity and efficiency of account operations., while monitoring account activities, ensuring a welcoming reception, and conducting thorough data quality checks to identify and rectify errors, corrected and updated the system accordingly. Organized and categorized data for efficient retrieval. Committed to responsive communication was evident as I managed incoming calls, scheduled appointments, and diligently maintained client communication logs. Worked with the team to develop proactive solutions. demonstrated exceptional multitasking abilities by inputting data with both speed and accuracy during client phone calls.. Managed emails, faxes and photocopies.

02/2018 - 09/2018

Agropur Cooperative

Canada

I used Oracle to accurately record customer orders.I organized and prioritized data entry tasks to meet deadlines. I verified the accuracy of shipping and tracking records before updating the system. I reviewed urgent incoming purchase orders quickly and efficiently. I processed and tracked application changes, and reviewed printouts. I made sure all submissions were processed promptly. I worked with multi-functional teams to ensure data accuracy and consistency. I addressed data entry issues promptly and performed quality checks on completed work.

Licenses, Certifications & Awards

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