Adrian
Support Specialist
$840 – $1,210/mo
About
Customer service and sales professional with 5+ years of experience (in the BPO sector) handling high call volumes, resolving customer issues, and increasing conversions. Skilled in communication, teamwork, appointment setting, and delivering excellent customer experiences while meeting performance targets in fast-paced environments. I have experience in Appointment Setting, Soft Sales, Reservations and Customer Care. However I am now leaning to a more customer service or customer support roles.
Industry Experience
Call Centers
CRM Software
Cloud Communication Platforms
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Conversational Fluency (B1/B2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Lead Generation Specialist
09/2025 - 10/2025https://www.upsidesales.com/
United States
Conducted cold calls to potential prospects, educating them on service benefits and
booking meetings.
Maintained a minimum of 100 calls daily and 10 scheduled appointments per week.
Achieved a 60% call-to-appointment conversion rate by employing persuasive
communication and strategic follow-up.
Lead Generation Specialist
04/2025 - 07/2026https://www.rapidclaims.ai/
United States
Reached out to potential clients via cold calls to pitch solution benefits and schedule
appointments.
Consistently maintained 10 appointments per week and a 60% conversion rate through
targeted communication strategies.
Sales Representative
08/2022 - 10/2024https://www.pens.com/us/
Jamaica
Assisted customers in placing mail orders and personalizing promotional products
(pens, mugs, calendars).
Maintained a 62% conversion rate while delivering tailored solutions to meet client
needs.
Ensured excellent customer experience by providing knowledgeable guidance and
support.
Reservation Agent
08/2021 - 01/2022https://conversioninternational.com/
Jamaica
Handled inbound calls for hotel reservations, including single-bedroom units and
ocean-view condos.
Achieved a 65% conversion rate and 80% first-call resolution by following structured
call flow procedures.
Customer Support Representative
09/2019 - 04/2020https://contax360.com/
Jamaica
Provided service for paper subscriptions via online portals and home delivery.
Maintained call quality assurance at 60% and adhered to a 3-minute average handle
time.
Utilized efficient call flow to maximize customer satisfaction.
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