Adrian

Top Rated

Support Specialist

Little London, Jamaica🇯🇲

•

$840 – $1,210/mo

About

Customer service and sales professional with 5+ years of experience (in the BPO sector) handling high call volumes, resolving customer issues, and increasing conversions. Skilled in communication, teamwork, appointment setting, and delivering excellent customer experiences while meeting performance targets in fast-paced environments. I have experience in Appointment Setting, Soft Sales, Reservations and Customer Care. However I am now leaning to a more customer service or customer support roles.

Industry Experience

Call Centers

CRM Software

Cloud Communication Platforms

Software Experience

Apollo

Calendly

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Conversational Fluency (B1/B2)

Additional Languages Supported

Other

Roles Qualified For

Support Specialist

Technical Support Specialist

Reservation Agent

Customer Support Representative

Sales Representative

Work Experience

Lead Generation Specialist

09/2025 - 10/2025

https://www.upsidesales.com/

United States

Conducted cold calls to potential prospects, educating them on service benefits and

booking meetings.

Maintained a minimum of 100 calls daily and 10 scheduled appointments per week.

Achieved a 60% call-to-appointment conversion rate by employing persuasive

communication and strategic follow-up.

Lead Generation Specialist

04/2025 - 07/2026

https://www.rapidclaims.ai/

United States

Reached out to potential clients via cold calls to pitch solution benefits and schedule

appointments.

Consistently maintained 10 appointments per week and a 60% conversion rate through

targeted communication strategies.

Sales Representative

08/2022 - 10/2024

https://www.pens.com/us/

Jamaica

Assisted customers in placing mail orders and personalizing promotional products

(pens, mugs, calendars).

Maintained a 62% conversion rate while delivering tailored solutions to meet client

needs.

Ensured excellent customer experience by providing knowledgeable guidance and

support.

Reservation Agent

08/2021 - 01/2022

https://conversioninternational.com/

Jamaica

Handled inbound calls for hotel reservations, including single-bedroom units and

ocean-view condos.

Achieved a 65% conversion rate and 80% first-call resolution by following structured

call flow procedures.

Customer Support Representative

09/2019 - 04/2020

https://contax360.com/

Jamaica

Provided service for paper subscriptions via online portals and home delivery.

Maintained call quality assurance at 60% and adhered to a 3-minute average handle

time.

Utilized efficient call flow to maximize customer satisfaction.

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