Ahmed
Technical Support Specialist
About
Client-Focused Technical Support Specialist | 6+ Years in IT & Customer Success
Industry Experience
E-Learning Providers
Cloud Computing Platforms
Data Infrastructure & Analytics
IT Services & IT Consulting
Software Experience
Candidate Information
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Technical Support Specialist
04/2022 - 04/2024www.amazon.com
• Engaged with 100+ diverse clientele including Business, Developer, and Enterprise segments through live
chat, email, and phone communications.
• Delivered troubleshooting and support for various AWS Cloud-Computing services, including MWAA
(Managed Workflows for Apache Airflow), Athena, Glue, Lake Formation, Data Brew, and S3 buckets.
• Implemented and managed IAM policies to enhance AWS service security and access control.
• Streamlined workflows and optimized system performance through comprehensive support and guidance
on Cloud-Computing solutions.
www.varsitytutors.com
-Tutored students in Algebra 1, Algebra 2, Geometry, PHP, CSS, JavaScript, Java, MySQL, and web development, tailoring sessions to individual learning styles.
-Applied structured problem-solving techniques to improve student proficiency in both mathematics and programming.
-Simplified complex concepts in algebra, geometry, and programming to enhance student comprehension and confidence.
-Reinforced best practices in Java development and software design, ensuring students grasp industry-relevant programming principles.
Licenses, Certifications & Awards
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Trusted by GTM teams at:
