Akeba

Experienced in sponsorship sales and relationship management, I consistently made 10–15 outbound calls per hour to connect with potential sponsors through phone and email outreach. I developed and presented tailored sponsorship proposals that aligned with client goals, successfully negotiated mutually beneficial agreements, and ensured all partnership terms were fulfilled. With strong attention to detail, I maintained accurate records of communications and sponsorship statuses, enabling efficient follow-up, reporting, and long-term sponsor retention.

Skilled in high-volume customer support, I managed 50+ inbound interactions daily, providing tailored solutions to boost satisfaction and retention. I efficiently handled multiple live chat conversations across 13+ website platforms, resolving concerns promptly and accurately. Leveraging CRM tools like Citrix, I ensured seamless tracking of customer interactions. Through strategic upselling and cross-selling, I consistently exceeded sales targets and contributed to revenue growth.

At Horizon Telesource, I handled 50+ daily customer inquiries, delivering friendly, solution-oriented service to boost customer loyalty. I maintained a CRM database of over 1,000 clients, ensuring accurate and up-to-date records. I effectively resolved billing disputes, addressed general inquiries, and promoted value-added services to enhance satisfaction. By applying strategic rapport-building techniques, I fostered strong customer relationships and sustained high engagement levels.

At Teleperformance (Alliance One), I negotiated personalized debt repayment plans based on individual financial situations, ensuring practical and respectful solutions. I provided guidance on repayment strategies while maintaining professionalism in sensitive conversations. I consistently met monthly collection targets, directly contributing to successful debt recovery efforts. Additionally, I supported revenue growth by upselling services and achieving sales and conversion goals.