Alejandra

• Provided frontline support to Uber riders, drivers, and partners through phone, chat, and email, ensuring prompt and professional resolution of inquiries.

• Assisted customers with account management, trip issues, fare adjustments, payment concerns, and technical troubleshooting.

• Delivered accurate information regarding Uber’s policies, promotions, and app functionalities to enhance customer experience.

• De-escalated challenging situations with empathy and problem-solving, maintaining high customer satisfaction scores.

• Logged and tracked customer interactions in CRM systems to ensure accurate case management and follow-up.

• Collaborated with team leads and quality assurance staff to meet performance metrics including first call resolution, average handling time, and customer satisfaction (CSAT).

• Adapted quickly to Uber’s evolving processes, technology updates, and service improvements.

• Supported attorneys in managing high-volume personal injury caseloads from intake through settlement.

• Drafted, proofread, and filed legal correspondence, pleadings, discovery requests, and settlement documents.

• Maintained client communication to provide case updates, request documentation, and ensure consistent engagement throughout the claim process.

• Obtained, reviewed, and organized medical records, bills, and insurance documentation to support case strategy.

• Coordinated with insurance adjusters, medical providers, and third-party vendors to facilitate claims resolution.

• Scheduled client meetings, depositions, medical appointments, and court-related events while ensuring compliance with firm deadlines.

• Managed case files using legal case management software to track progress and maintain accurate documentation.

• Assisted attorneys in preparing demand packages and trial exhibits, contributing to favorable case outcomes.

• Drafted and prepared demand letters, discovery responses, legal correspondence, and settlement documents with precision and timeliness.

• Obtained, reviewed, and organized medical records, bills, police reports, and insurance documentation to support case strategy.

• Maintained regular client communication to provide updates, request documentation, and ensure client satisfaction.

• Coordinated with insurance adjusters, medical providers, and third-party vendors to facilitate claims resolution.

• Managed case files, deadlines, and documentation using legal case management software, ensuring compliance with firm standards.

• Assisted attorneys in preparing for mediation, arbitration, depositions, and trial by compiling exhibits and case materials.

• Contributed to favorable settlements and efficient case resolutions through strong organization and attention to detail.