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Alejandro

Customer Experience Manager

Colombia🇨🇴

$3,176.47

About

5+ years of sales, B2B, B2C and customer service experience using different CRMs such as HubSpot and MapWise. Excelent Communication skills and problem solving abilities .

Industry Experience

Freight & Package Transportation

Real Estate Development & Management

IT System Custom Software Development

Business Consulting & Services

Retail – Automotive

Candidate Information

Availability

Full-Time

Work Arrangement

Remote, Hybrid

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish, French, German

Roles Qualified For

Customer Experience Manager

Work Experience

02/2023 - 03/2025

www.carnow.com

Colombia

- Business developer and international consultant.

- Representative for strategic clients such as MetroKia, main importer of vehicles in Colombia, and dealers in countries such as Costa Rica and Mexico, ensuring solid and productive relationships.

- In charge of auditing processes and website integrations forbrands such as Lexus, BMW and Porsche, amongst others, driving the optimization of their digital platforms and improving customer experience.

- Management of HubSpot platform for activity distribution and process improvement.

01/2022 - 01/2023

https://southdesk.net/

Colombia

- Responsible for the identification, negotiation and acquisition of real estate properties to develop housing and commercial projects.

- Client acquisition through cold calling with more than 30 properties acquired in the United States.

- Management of MapWise platform to follow up on potential clients.

- In charge of online listings for the sale of properties.

Administrative Coordinator

01/2022 - 12/2022

https://solvoglobal.com/

Colombia

- Internal auditor specialized in identifying areas for improvement, evaluating processes and proposing strategies to the board,optimizing operations.

- Cross-functional work with different departments to strengthenthe strategies implemented.

- Experience in national expansion projects by participating in the opening of the Bogota office.

Administrative Coordinator

06/2019 - 01/2020

https://co.kuehne-nagel.com/es/

Colombia

- Professional practice semester (extended) as Junior Sea Freight Manager.

- Integral management and follow up of imports for companiessuch as Bajaj and Madecentro, among others.

- Responsible for all coordinations with customs and handling ofdocumentation for the effective release of merchandise.

- Development and implementation of container tracking systems,ensuring their safe and timely arrival.

Licenses, Certifications & Awards

Advanced Excel Course

Other

Universidad Pontificia Bolivariana

06/2021

Crisis Management, International Relations, Marketing and Salestraining.

Brand Development and Management

EAFIT

06/2015

Videos

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