Alejandro
Customer Experience Manager
$3,176.47
About
5+ years of sales, B2B, B2C and customer service experience using different CRMs such as HubSpot and MapWise. Excelent Communication skills and problem solving abilities .
Industry Experience
Freight & Package Transportation
Real Estate Development & Management
IT System Custom Software Development
Business Consulting & Services
Retail – Automotive
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote, Hybrid
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish, French, German
Roles Qualified For
Work Experience
www.carnow.com
Colombia
- Business developer and international consultant.
- Representative for strategic clients such as MetroKia, main importer of vehicles in Colombia, and dealers in countries such as Costa Rica and Mexico, ensuring solid and productive relationships.
- In charge of auditing processes and website integrations forbrands such as Lexus, BMW and Porsche, amongst others, driving the optimization of their digital platforms and improving customer experience.
- Management of HubSpot platform for activity distribution and process improvement.
https://southdesk.net/
Colombia
- Responsible for the identification, negotiation and acquisition of real estate properties to develop housing and commercial projects.
- Client acquisition through cold calling with more than 30 properties acquired in the United States.
- Management of MapWise platform to follow up on potential clients.
- In charge of online listings for the sale of properties.
Administrative Coordinator
01/2022 - 12/2022https://solvoglobal.com/
Colombia
- Internal auditor specialized in identifying areas for improvement, evaluating processes and proposing strategies to the board,optimizing operations.
- Cross-functional work with different departments to strengthenthe strategies implemented.
- Experience in national expansion projects by participating in the opening of the Bogota office.
Administrative Coordinator
06/2019 - 01/2020https://co.kuehne-nagel.com/es/
Colombia
- Professional practice semester (extended) as Junior Sea Freight Manager.
- Integral management and follow up of imports for companiessuch as Bajaj and Madecentro, among others.
- Responsible for all coordinations with customs and handling ofdocumentation for the effective release of merchandise.
- Development and implementation of container tracking systems,ensuring their safe and timely arrival.
Licenses, Certifications & Awards
Advanced Excel Course
Universidad Pontificia Bolivariana
06/2021
Crisis Management, International Relations, Marketing and Salestraining.
EAFIT
06/2015
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