Alejandro

As a Client Success Executive at Solvo, I act as the main point of contact between our clients and internal teams, ensuring seamless communication, efficient issue resolution, and long-term partnership growth. I manage client accounts across different industries, focusing on retention, performance tracking, and proactive support. My role also involves aligning internal operations with client expectations, anticipating needs, and fostering trust through consistent, bilingual communication.

As a Client Operations Specialist at 22PORTRAITS, I served as the primary liaison for our clients, ensuring their needs are met with professionalism and care. I proactively managed inquiries, resolved issues, and fostered strong relationships through clear communication and attentive service. By analyzing feedback and operational data, I identified opportunities to streamline workflows and enhance the overall client experience. I also collaborated closely with cross-functional teams, including sales, product development, and support, to align our efforts and deliver consistent, high-quality service

At TP, I worked as a remote medical and legal interpreter, providing real-time language support over the phone for patients, healthcare professionals, and legal representatives. I facilitated accurate and confidential communication during medical consultations, legal proceedings, and administrative interactions, ensuring cultural sensitivity and compliance with professional standards. My role required quick thinking, deep knowledge of terminology in both fields, and the ability to remain calm and impartial in high-pressure situations.