Alexander

Employed by Teleperformance, worked as a customer service agent for the Disney+ streaming service platform, attending customers worldwide through chat, live calls and email, mainly

from Latin America and United States, solving streaming, billing and technical issues through specific troubleshooting processes and tools (like ServiceNow, Five9, etc).

Employed by ICC BPO worked for Kelly services campaign and placed under LanguageLine Solutions' supervision and extensive training.

Precisely and accurately interpreted medical information given by the provider into equivalent terminology in the patient's native language.

Serviced different types of medical calls (Clinical, non-clinical, emergency calls, Healthcare/insurance inquiries. Maintained strict patient confidentiality in accordance to

policies and standards

Precise and accurate interpretation of information given by client into equivalent terminology in the customer's native language.

Servicing clinical and non clinical medical calls, insurance calls (automotive and medical), etc

Maintained strict patient confidentiality in accordance to policies and standards.

Assisted the HR, recruitment, and administration operations of Callbox Medellin office.

Converted materials from English to Spanish and vice versa when deemed necessary (Contracts, Email templates, training and recruitment materials, call scripts, etc)

Assisted production managers to take care of the movement of employees, promotion, layoff, transfer, resignation, etc.

In charge of the onboarding, training and training of both bilingual and non-bilingual agents.