Client Experience & Operations Lead | 4+ Years of Experience in Customer Support, CRM & Sales Operations

Alexander

Customer Experience Manager

Argentina🇦🇷

•

$1,550 – $2,230/mo

About

Client Experience, Support, Service and Sales | Client Experience developer | Bilingual Communicator

Industry Experience

Healthcare & Life Sciences

Retail & E-Commerce

Real Estate & Construction

Education & Training

Software Experience

Apollo

ChatGPT

Salesforce

Notion

Zendesk

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Experience Manager

Customer Support Manager

Support Specialist

Sales Manager

Operations Manager

Work Experience

Customer Support Manager

05/2022 - 09/2024

https://www.vitablehealth.com/

Built and structured the enrollment support center to streamline patient onboarding and lead qualification.

Co-led outbound enrollment campaigns, exceeding enrollment and engagement goals through high- volume outreach.

Conducted discovery calls to assess patient needs and ensure seamless program integration.

Provided bilingual medical translation and interpretation to support clear patient–provider communication.

Partnered with operations and clinical teams to improve outreach workflows and enhance the overall patient

experience.

Sales Manager

03/2025 - 11/2025

https://www.thegreenleafcannabis.com/

Implemented a CRM-based ticketing system to streamline communication and have data accuracy.

Genereated new business through cold and warm calling, email, and social media outreach, expanding the sales net

profit.

Managed the e-commerce service and ensured accurate development throughout the entire process, from business to

client.

Managed 50+ daily customer interactions, qualifying leads and converting them into active accounts. Improved client

experience, satisfaction and efficiency, activley raising the lead-to-sale conversion.

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