Client Experience & Operations Lead | 4+ Years of Experience in Customer Support, CRM & Sales Operations
Alexander
Customer Experience Manager
$1,550 – $2,230/mo
About
Client Experience, Support, Service and Sales | Client Experience developer | Bilingual Communicator
Industry Experience
Healthcare & Life Sciences
Retail & E-Commerce
Real Estate & Construction
Education & Training
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Manager
05/2022 - 09/2024https://www.vitablehealth.com/
Built and structured the enrollment support center to streamline patient onboarding and lead qualification.
Co-led outbound enrollment campaigns, exceeding enrollment and engagement goals through high- volume outreach.
Conducted discovery calls to assess patient needs and ensure seamless program integration.
Provided bilingual medical translation and interpretation to support clear patient–provider communication.
Partnered with operations and clinical teams to improve outreach workflows and enhance the overall patient
experience.
Sales Manager
03/2025 - 11/2025https://www.thegreenleafcannabis.com/
Implemented a CRM-based ticketing system to streamline communication and have data accuracy.
Genereated new business through cold and warm calling, email, and social media outreach, expanding the sales net
profit.
Managed the e-commerce service and ensured accurate development throughout the entire process, from business to
client.
Managed 50+ daily customer interactions, qualifying leads and converting them into active accounts. Improved client
experience, satisfaction and efficiency, activley raising the lead-to-sale conversion.
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