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Alison

Top Rated

Customer Support Manager

Colombia🇨🇴
•

$2,941.18 - $4,117.65

About

Bilingual, 6+ Years Experience | Business Development, Customer Success

Industry Experience

SaaS Platforms

IT Services & IT Consulting

Business Consulting & Services

Marketing & Advertising

Software Experience

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Manager
Customer Success Manager

Work Experience

Customer Success Manager

10/2020 - 05/2024

https://www.demandinc.co/

As a Senior Business Development Consultant at Demand, I partnered closely with client leadership teams to design and execute strategic sales plans and go-to-market strategies that drove measurable growth. I managed a portfolio of 18–20 accounts, overseeing daily operations and serving as the first point of contact to ensure smooth onboarding, successful launches, and continuous client satisfaction. Through in-depth research based on each client’s Ideal Customer Profile (ICP) and by leveraging a variety of sales tools and data platforms, I was able to identify new opportunities and tailor outreach strategies to each industry’s unique dynamics. I also played a key role in refining top-of-funnel acceleration, implementing consultative and data-driven approaches that optimized lead quality and pipeline velocity. In addition, I trained and onboarded new team members, introducing them to our tech stack and best practices to ensure consistent delivery across all accounts.

Business Operations Analyst

08/2017 - 04/2020

https://shop.cloudtask.com/

As Head of Sales Operations at CloudTask, I was responsible for overseeing CRM performance and sales team efficiency, ensuring seamless alignment between processes, data, and results. I designed and implemented automated workflows that enhanced visibility, optimized pipeline management, and improved reporting accuracy across the organization. By developing weekly, monthly, and quarterly performance reports, I provided leadership with actionable insights on sales activity, KPIs, and quota attainment. I also led process improvement initiatives, identifying and adopting new technologies that boosted team productivity and data quality. Through ongoing market analysis and trend monitoring, I uncovered growth opportunities and worked closely with the marketing team to create integrated strategies that connected marketing efforts with sales best practices, ultimately driving revenue growth and operational excellence.

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