Amani

Intake Coordinator:

Served as the first point of contact for clients reporting workplace incidents, student accidents, and other insurance-related claims.

Collected, verified, and entered accurate incident information into Company Nurse’s state-of-the-art reporting systems, ensuring compliance and data integrity.

Coordinated nurse triage services by scheduling appointments, managing interpreter support for insurance cases, and handling high-priority or complex incidents.

Maintained detailed records of all interactions and reports, contributing to efficient case management and quality control.

VRI Interpreter:

Provided high-quality video remote interpreting services for diverse clients, ensuring accurate and culturally sensitive communication across multiple languages.

Facilitated real-time conversations in various contexts, including customer service, healthcare, and business operations, demonstrating broad vocabulary and nuanced language skills.

Acted as an empathetic listener, ensuring clarity and understanding between parties while maintaining professional neutrality and confidentiality.