Amarachi

Customer Support Representative

Nigeria🇳🇬

•

$2,050 – $2,940/mo

About

2+ Years of Customer Service Experience

Industry Experience

Film & Video Production

Education & Training

Healthcare & Life Sciences

Software Experience

ChatGPT

Notion

ClickUp

Google Sheets

Google Meet

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Support Representative

Sales Representative

Administrative Specialist

Work Experience

03/2023 - Present

www.insurance-supermarket.com

Conducted high-volume outbound calls to qualify potential leads and seamlessly transferred them to licensed advisors, significantly boosting team conversion rates.

Delivered outstanding customer service by responding to inquiries, building rapport, and effectively presenting insurance product benefits.

Worked across multiple campaigns, including ULP and Oops Advisor, where I actively contributed to EZ Life Insurance sales through the Oops Advisor campaign.

Consistently exceeded daily and monthly performance targets through strategic follow-ups and persuasive communication.

Maintained detailed call records and lead statuses using CRM platforms such as ChaseData and Convoso.

Collaborated with cross-functional teams via Slack, conducted virtual meetings on Zoom, and Skype and tracked performance metrics using Google Sheets.

Contributed to process improvements by providing feedback that helped optimize lead flow and customer engagement strategies

10/2024 - Present

www.proxchangeglobal.com

Nigeria

Provided administrative and operational support for crypto and digital currency transactions, ensuring accuracy, efficiency, and compliance with company standards.

Responded to client inquiries and resolved issues promptly, fostering trust and long-term relationships.

Managed scheduling, documentation, and payment coordination across platforms such as PayPal, leveraging AdsPower for secure payments.

Maintained detailed internal reports using Notion, ClickUp, and CoinMarketCap to track financial performance and operations.

Supported content creation and editing, collaborating with the team to produce engaging marketing materials.

Participated in virtual strategy and planning meetings via Google Meet.

Assisted in social media management and marketing campaigns to enhance brand visibility.

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