Tech-Savvy SDR & Customer success manager | CRM, tecnical Saas & Customer Experience | 4+ Years Driving Growth in B2B/B2C

~Improved Client satisfaction scores by 20% through enhanced service protocols.

• Monitored team quality using data-driven evaluations and CRM reporting.

• Spearheaded initiatives to reduce support ticket resolution time by 35%.

~ Built dashboards using Tableau and Power BI to visualize KPIs and performance trends.

• Delivered weekly data insights that improved lead quality by 25%.

• Recommended changes in operational flow, reducing administrative errors by 30%.

• Collaborated with cross-functional teams to streamline CRM data across platforms.

~ Prepares performance reports, tracks KPIs, and monitors customer satisfaction trends.

• Identifies operational risks and recommends proactive solutions to leadership.

• Managed executive calendars, travel, and vendor budgets.

• Implemented file organization systems, improving information retrieval speed.

• Processed sensitive documentation with confidentiality and precision.

• Effective in managing relationships with suppliers, transport teams, and internal departments to ensure alignment and smooth execution of logistics plans.

• Skilled in managing inventory levels, coordinating supply deliveries, and ensuring timely restocking to prevent disruptions in operations.

• Experienced in using tools like Excel, and Power BI to analyze logistics data, track KPIs, and improve cost-efficiency and operational performance.

- Managed strategic relationships with banking clients, serving as the primary point of contact for technical SaaS solutions and API integration initiatives.

Led end-to-end customer onboarding, implementation, and adoption of API-based products, ensuring seamless integration with clients' banking systems.

- Collaborated cross-functionally with Product, Engineering, Sales, and Support teams to resolve complex technical issues and deliver an exceptional customer experience.

- Advised customers on API architecture, authentication, integration best practices, and technical optimization to accelerate time-to-value.

- Monitored customer health, platform adoption, and success metrics (CSAT, NPS, API usage, and renewals) to proactively identify risks and growth opportunities.

- Ensured integrations aligned with banking security, compliance, and regulatory requirements while minimizing implementation risks.

- Drove customer retention and expansion by delivering strategic guidance, optimizing product adoption, and fostering long-term executive relationships.