Ana

~Improved Client satisfaction scores by 20% through enhanced service protocols.

• Monitored team quality using data-driven evaluations and CRM reporting.

• Spearheaded initiatives to reduce support ticket resolution time by 35%.

~ Built dashboards using Tableau and Power BI to visualize KPIs and performance trends.

• Delivered weekly data insights that improved lead quality by 25%.

• Recommended changes in operational flow, reducing administrative errors by 30%.

• Collaborated with cross-functional teams to streamline CRM data across platforms.

~ Prepares performance reports, tracks KPIs, and monitors customer satisfaction trends.

• Identifies operational risks and recommends proactive solutions to leadership.

• Managed executive calendars, travel, and vendor budgets.

• Implemented file organization systems, improving information retrieval speed.

• Processed sensitive documentation with confidentiality and precision.

• Effective in managing relationships with suppliers, transport teams, and internal departments to ensure alignment and smooth execution of logistics plans.

• Skilled in managing inventory levels, coordinating supply deliveries, and ensuring timely restocking to prevent disruptions in operations.

• Experienced in using tools like Excel, and Power BI to analyze logistics data, track KPIs, and improve cost-efficiency and operational performance.