Andres Felipe

Led marketing projects for US-based clients, ensuring campaign execution, performance tracking, and upselling additional services. Developed and presented strategic reports to optimize marketing performance and client engagement. Oversaw cross-functional teams (design, content, development) to meet project timelines and KPIs.

Consulted with C-level executives to design and implement Microsoft-based solutions, increasing cloud adoption and security. Led strategic meetings, aligned business needs with Microsoft technologies, and drove upsell opportunities. Managed vendor relations and ensured seamless deployment of solutions through certified partners.

Developed customer success strategies for enterprise clients, driving product adoption and renewals. Conducted quarterly business reviews (QBRs) to assess ROI and improve enterprise SaaS utilization. Spearheaded process optimization projects within the Business Unit department, enhancing efficiency.

Established and scaled the customer service & sales department, recruiting and training a high performing team. Designed investment plans for CRM acquisition and developed bonus structures to boost sales performance. Implemented BANT methodology to qualify leads, optimize customer journey, and increase conversion rates. Contributed to the Growth Team, leading expansion projects to meet company milestones.

As a Project Manager at On The Fuze, I lead the end-to-end delivery of HubSpot implementation projects, ensuring every engagement stays aligned with my clients’ goals, timelines, and budgets across a wide range of industries. I serve as the main point of contact throughout the entire process, translating business needs into clear, actionable project plans while coordinating cross-functional teams to execute with precision.

Beyond project delivery, I proactively identify opportunities for cross-sell and upsell that add value for the client and support their long-term growth. I also focus on continuous improvement, optimizing processes and conducting strategic post-project evaluations to enhance efficiency and elevate the overall client experience.