Andres

Provided high-quality support to healthcare providers, payers, and MSOs, ensuring smooth use of Third Way Health’s AI-enabled end-to-end operating platform.

Responded to inbound calls, emails, and live chats, resolving inquiries related to operational workflows, platform usage, and service processes.

Reviewed, processed, and managed sensitive healthcare and administrative documentation, including patient information, billing records, and operational data.

Delivered high‑quality customer support for US‑based companies leveraging Solvo’s nearshore back‑office solutions, ensuring exceptional service and operational continuity.

Responded promptly to inbound inquiries via phone, email, and live chat, providing clear guidance on processes and resolving issues related to remote employee support and business operations.

Collaborated closely with clients to understand their operational needs, offering support that contributed to increased profitability and long‑term business growth.

Delivered high-quality customer support across multiple channels (chat, email, and phone), ensuring excellent digital customer experiences.

Resolved customer inquiries efficiently while maintaining strong satisfaction and performance metrics (CSAT, SLA, and response time).

Handled back-office processes including data verification, case documentation, and workflow management to ensure operational accuracy.