Andrés

I served as a crucial link between guests and hotel operations, specializing in premium guest experience and consultative service. My responsibilities included conducting personalized guest orientation, acting as the primary point of contact for arrivals, and strategically promoting the hotel's services and local attractions in Mendoza, effectively utilizing sales and persuasive communication skills to enhance visitor engagement and satisfaction. I played a key role in maintaining brand standards by overseeing the immaculate presentation of the front-of-house area, coordinating directly with cleaning services, and consistently providing flexible, high-level operational support to the reception team to ensure seamless guest flow and service delivery.

Managed and optimized the full lifecycle of a 40-vehicle fleet in Mendoza, overseeing all preventive maintenance, mechanical audits, and rigorous quality control inspections to guarantee peak operational readiness for every dispatch. Simultaneously, I maximized profitability by successfully selling car rentals, regional tour packages, and providing expert consultation on local wineries and restaurants for commission, while also managing ancillary services like currency exchange.

My core administrative duties involve ensuring operational integrity and financial accuracy across the dog training program. I am responsible for conducting journal and calendar audits to confirm date synchronization and data completeness, as well as integrating new contracts received via the company email into the necessary records. A crucial financial function is the accurate tracking and reconciliation of all trainer payments across multiple platforms. Furthermore, I generate regular performance reports, including a weekly summary of lead outreach and class bookings, and a bi-weekly location accountability report detailing evaluations, site reviews, and trainer qualifications.