Andres

Operated as a high-performance, independent SDR for US-based firms. I provide a professional "plug-and-play" sales infrastructure using a high-performance workstation and AI-driven workflows to ensure zero-lag execution in high-volume environments.

● Social-First Sales Strategy: Execute sophisticated outreach via LinkedIn Sales Navigator—engaging with prospect content and commenting on posts to build brand familiarity before initiating direct sales outreach.

● High-Volume Pipeline: Consistently manage a heavy outbound pipeline, averaging 80–100 prospecting calls daily with a conversion rate of 50+ qualified appointments per month.

● Strategic Intelligence: Utilize ZoomInfo, Google Maps, and LinkedIn for lead prospecting and leverage AI tools for real-time data organization and objection handling.

Key Projects Successfully Completed:

● Dispatch |04/2025 – 09/2025 Handled real-time inquiries via phone and chat using Intercom for a logistics-based delivery platform.

○ Conflict Resolution: Acted as the central point of contact to resolve various delivery issues, including package damage, navigation/address discrepancies, and coordinating between drivers and clients to ensure successful fulfillment.

● LS CFO Advisors | 02/2025 – 04/2025 Led B2B appointment setting for financial consultations. Conducted cold calls and qualified leads to schedule appointments for the consulting team.

● NeuroSpinal Institute of Broward | 09/2024 – 02 2025 Managed high-volume patient coordination and bilingual scheduling. Consistently coordinated and scheduled 50+ appointments daily for multiple doctors.

● A Pattern Medical Clinic | 01/2022 – 10/2022 Managed appointment setting and patient outreach. Increased appointment volume through outbound calls and maintained HIPAA-compliant records.

Conducted internet research utilizing tools like ZoomInfo, Google Maps, and online databases to identify prospects and market trends.

● Provided exceptional customer service by addressing lift truck servicing requests, ensuring timely and effective resolution.

● Generated and delivered well-structured business proposals, service quotes, and documentation for preventive maintenance and unit sales, driving revenue growth.

● Conducted 80-100 prospecting calls daily, successfully managing cold and warm leads for both B2C and B2B sales.

● Lead generation and appointment setting for a SaaS social media management platform, making 80-100 calls daily to prospective clients, effectively setting an average of 70 appointments per month for the sales team.

● Managed customer inquiries and sales via email and text messages, ensuring high-quality support and fostering client relationships.

● Contributed to the growth of the company’s social media management platform through proactive outreach and engagement strategies ensuring closed sales

● Provided customer service and support for healthcare inquiries.

● Performed booking of medical appointments, while ensuring HIPAA compliance

● Resolved patient and insurance provider issues in a proactive manner, improving service satisfaction and response times.

● Provided virtual assistance, handling administrative tasks, email management, appointment scheduling, and meeting documentation (recording and summarizing meeting minutes for management).

● Managed and optimized social media accounts, creating and posting content on all social media platforms with automation tools, engaging with audiences, and designing basic graphics using Adobe Photoshop and Adobe Illustrator to enhance brand presence.

● Conducted transcription and translation of audio and video content, ensuring accuracy and localization for various industries.

● "Managed and scheduled social media content using Hootsuite and Meta Business Suite, ensuring consistent brand presence and audience engagement across multiple platforms. Oversaw email marketing campaigns through Mailchimp, creating and optimizing newsletters, automated follow-ups, and promotional content to enhance customer outreach and retention."

● Performed subtitling for digital content, enhancing accessibility and engagement.

● Effectively organized and prioritized tasks to ensure smooth daily operation

● AT&T Account: Provided customer service and technical support for subsidized cell phone services for low-income individuals in the U.S.

● Comcast Account: Provided customer service, technical support, and up-sales of television, telephone, and internet services

Classic Pharmacy Account:

● Provided customer support for an online pharmacy serving U.S. customers, assisting with orders, prescriptions, and account inquiries.

● Managed and processed online payments, ensuring secure transactions and compliance with industry standards.

● Oversaw shipment coordination, tracking orders, resolving delivery issues, and ensuring timely fulfillment.

● Led and trained and supervised a team of agents, fostering a high-performance work environment and improving service efficiency.

● Implemented problem-resolution strategies, enhancing customer satisfaction and streamlining pharmacy operations.