Full Stack Developer with leadership experience in the health sector and 5+ years in BPO as a Medical Interpreter, skilled in .NET, Angular, SQL, and ... More

Coordinate day-to-day operations, including scheduling, patient

flow, and resource allocation.

Act as the primary point of contact for staff and departments to

address operational issues.

Support the implementation of new processes, tools, or

technologies to enhance efficiency.

Monitor and resolve operational bottlenecks to maintain clinic

productivity.

Manage provider and staff schedules to ensure adequate coverage

across locations.

Focused on various specialties in the health area, from cardiology,

neurology, nephrology, urology, gynecology, among others

worked as an interpreter, assisting nurses, doctors and secretaries

with the proper communication of Spanish-speaking patients.

settle appointments

fluent conversation between patient and client

Supervisor in the last year, in which I was in charge of medical

interpreters, checking their performance, and calls, as well as the

treatment of clients, l

Setting team goals, incentives, and rewards

Evaluating employee performance

Providing feedback to employees

Daily meetings with the client in this case jet blue airline

Calls costumers to confirm and assign their plane tk

review the teams calls to give feedback and control

At Tata Consultancy Services, I gained valuable experience

working within a larger team on a financial application. I was

responsible for resolving critical tickets, which required me to

quickly diagnose problems and implement effective solutions. This

experience taught me the importance of clear communication and

collaboration in a fast-paced environment.

 I also managed application permissions using SQL 2016, ensuring

data security and integrity. Additionally, I worked on transforming

service data formats within Windows Forms and debugging

procedures using ASP.NET and Visual Basic