At Avrek Law, an Injury Law firm in the U.S., I work in the Medical Records Department managing sensitive documentation for personal injury cases. My main responsibilities include requesting, tracking, and organizing medical records and bills from more than 100 healthcare providers, ensuring all HIPAA requirements are met. I prepare legal documentation, follow up on pending requests, and support attorneys by providing accurate and timely information for active cases. I also speak daily with attorneys, hospital representatives, and healthcare facilities across the United States, maintaining a professional tone while following up on more than 100 monthly requests.
A key achievement in this role is streamlining the record-tracking workflow, which helps reduce delays and improves the team’s ability to evaluate cases faster. I regularly use Microsoft Office 365, Google Workspace, CRM/case management platforms, and communication tools like Outlook to keep records organized, updated, and accessible. My work directly supports case preparation, improves coordination, and strengthens communication across departments and with legal teams.