B2B Growth & Customer Success Leader | 10+ Years of Experience in Sales, Retention & Revenue Operations
Andres
Customer Experience Manager
$3,440 – $4,700/mo
About
10+ years helping B2B companies in SaaS and services reduce churn, expand accounts, and build the kind of client relationships that don't need constant firefighting. I've owned full customer lifecycles, onboarding, QBRs, renewals, upsells, and consistently improved retention and satisfaction metrics.
Industry Experience
Marketing & Advertising
SaaS Platforms
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Lead Generation Specialist
01/2026 - Presenthttps://renaissancegrowth.io/
United States
Own end-to-end client success for outbound cold email campaigns targeting U.S. SMB financial services
clients.
• Execute and optimize campaigns at 1M+ emails/month while maintaining client satisfaction and performance
benchmarks.
• Developed ICP targeting frameworks and messaging strategies that consistently generate qualified meetings
for clients.
• Serve as the primary point of contact for client accounts, ensuring campaign performance aligns with client
growth goals.
Customer Success Manager
04/2026 - 11/2026https://www.b2brocket.ai/
United States
Increased customer retention by 25% through proactive account health monitoring and structured success
plans.
• Improved campaign performance by 30% by diagnosing underperforming accounts and implementing data-
driven optimizations.
• Converted at-risk accounts into long-term clients through executive relationship management and tailored
success strategies.
• Drove upsell and account expansion by identifying growth opportunities aligned with client business
objectives.
• Collaborate
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