Aneika
Support Specialist
$1,764.71
About
8 years of Customer Service experience across telecommunications, insurance, and property management industries.
Industry Experience
Nursing Homes & Residential Care Facilities
E-Commerce
Retail – Automotive
Telecommunications
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
https://laparkan.com/
Jamaica
Supervised dispatch and customer service teams; ensured daily operational flow
Communicated with clients and monitored driver job completion
Trained and mentored new employees, improving overall service levels
Assisted with policy development and workflow improvement
https://modsquad.com/
Jamaica
Provided customer support via phone, email, live chat, and ticketing platforms
• Utilized Zendesk, Talkdesk, and Genesys to resolve complex customer inquiries
• Defused escalations and consistently met KPIs and quality benchmarks
• Delivered fast, friendly service while supporting multiple projects
https://www.superiorjamaica.com/
Jamaica
Responded promptly to customer inquiries and effectively resolved complaints, ensuring high satisfaction levels
Promoted company products and services by highlighting features and benefits tailored to customer needs
Provided a friendly, professional, and welcoming experience to all walk-in clients, enhancing brand loyalty and repeat business
Licenses, Certifications & Awards
Practical Nursing- Diploma(Pending)
Distinction College
07/2025
Supervisory Management- Certification
University of the Commonwealth Caribbean
11/2022
Videos
Candidate has no videos yet.
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