Angel Daniel

Provided real-time support to Airbnb hosts and guests through chat, ensuring prompt resolution of inquiries, booking issues, and account concerns. Maintained high customer satisfaction by delivering empathetic, solution-oriented service while adhering to company policies and tone. Skilled in multitasking, conflict resolution, and cross-platform communication.

Delivered high-quality support to Chime members via online chat, email and phone calls, assisting with account inquiries, transaction issues, and card management. Ensured secure and accurate handling of sensitive financial information while maintaining a friendly and professional tone. Focused on delivering fast, empathetic, and reliable service to enhance member satisfaction and trust.

Started as a Personal Loan Representative assisting clients with loan applications and account openings, ensuring accuracy in documentation and compliance with financial policies. Later transitioned to Collections Agent, managing overdue accounts through effective communication and negotiation strategies. Maintained strong customer relationships while achieving recovery targets and upholding company standards for professionalism and confidentiality.

This one was in Cali Colombia Sitel, which the website in not available at the moment

Managed and grew creator communities on TikTok by fostering engagement, coordinating content strategies, and supporting influencers with platform best practices. Monitored trends, analytics, and audience feedback to optimize performance and brand visibility. Built strong relationships with creators and followers, ensuring a positive and dynamic online presence aligned with the agency’s goals.