Angela

• Delivered high-impact technical support to customers, resolving device and service-related issues to maintain first-contact resolution and > 95% customer satisfaction.

• Leveraged consultative sales conversations to identify customer needs and propose tailored product solutions, consistently achieving upsell and cross-sell metrics above team average.

• Translated technical interactions into revenue opportunities by bridging service troubleshooting with product offerings—positioning features as business/consumer value-propositions.

• Managed CRM workflows and service logs to track trends and optimize outreach and product recommendation effectiveness, supporting a pipeline-friendly approach.

• Recognized by leadership for turning customer service calls into measurable sales contribution and enhancing loyalty through expert guidance and clear communication.

• Managed high-volume cold-calling campaigns to schedule qualified solar consultations with homeowners.

• Handled objections with confidence and positioned product benefits effectively to boost appointment conversion.

• Maintained an above-average show-up rate and exceeded weekly booking goals by 20–30%.

• Supported pipeline growth by ensuring all leads were accurately qualified and recorded for follow-up.

• Created English content and global messaging for brands including Marcel and Sephora, maintaining tone and consistency across international campaigns.

• Collaborated with cross-functional creative teams to develop high-impact copy for ads, digital experiences, and global brand launches.

• Participated in strategy and creative workshops to align messaging with client goals and audience insights.

• Enhanced persuasive communication skills and storytelling — foundations that now support high-converting outreach and sales messaging.

• Produced bilingual (English–Spanish) advertising and digital content for Avianca across ATL and online campaigns, ensuring consistent brand voice and engagement.

• Collaborated with creative and strategy teams to craft persuasive messaging that increased customer response and campaign performance.

• Contributed to creative ideation sessions, transforming insights into clear, conversion-driven storytelling.

• Strengthened cross-cultural communication and persuasive copy skills — now applied to high-impact sales and lead generation campaigns.

• Developed ATL campaigns and brand messaging for Visa, ensuring creative consistency and market impact across multiple channels.

• Supported concept development, campaign strategy, and high-quality copy execution under tight deadlines.

• Collaborated with creative and client teams to deliver clear, persuasive messages aligned with business goals.

• Built storytelling and messaging skills that now translate into persuasive outreach and conversion-driven communication.

• Managed copy and content production for multiple platforms, ensuring consistency and engagement across all communications.

• Collaborated with creative and marketing teams to align brand storytelling with business and growth objectives.

• Strengthened leadership, messaging, and strategic communication skills — now applied to persuasive sales and lead-generation strategies.

Chief Creative Officer (CCO) | Formerly Junior → Senior Copywriter

• Advanced from Junior to Senior Copywriter, eventually becoming Chief Creative Officer, overseeing the full creative and content strategy for e-commerce and digital campaigns.

• Developed website, email, and product copy focused on engagement and conversion, driving consistent traffic and customer retention growth.

• Directed a creative team to produce high-impact digital assets and optimized sales funnels that directly contributed to revenue increases.

• Led cross-department collaboration between marketing, design, and product teams to align creative execution with business objectives.

• Strengthened leadership, content strategy, and conversion-focused communication — foundations that now enhance performance in sales, outreach, and lead generation roles.